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Service & Support
3desgen have one of the most integrated web hosting and domain name platforms in the world,. We don't operate separate systems or brands for our domain name or web hosting business, meaning that all our systems are tightly integrated. Wherever we can, we have handed control of all the services we offer over to you - after all, who else is more qualified to operate your Website? This means that you can make the most of the changes you need or add new services in real time in our simple to use eXtend Control Panel.
Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can. We operate an easy-to-use Form Mail system where you can alert us to any issues you have. Our Form Mail system is found within our password-protected customer area, which has the advantage of authenticating your details to 3desgen. Good security has never been so important to protect our customers from identity fraud.
We aim to answer support questions within 4 hours,
and often reply faster than that.
One of our philosophies at 3desgen is not to employ what we call "Support Droids" - people who don't have any real technical experience and simply read from crib sheets. All our support engineers are highly trained employees who care about your problem. Our aim is to resolve your problems the first time around.
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