Frequently Asked Questions

Account Setup Questions

How long will it take for my web hosting account to be setup?

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name.

Billing Questions

How can I pay for my web hosting account or domain name?

For domain name registrations web hosting accounts our preferred payment method is by PayPal. You may use your credit card or PayPal account

We also accept cheques, postal orders, standing orders or cash.

Can I have a free trial of a web hosting account?

All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.

Do I get an invoice?

Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

Do you charge VAT?

Yes, all prices, except where specifically marked, are plus VAT.